Lagos state government trains workers on politeness in service delivery

The Lagos State Government has charged civil servants in the state to provide seamless service delivery to the citizens across the state.

The governor, Akinwunmi Ambode, who was represented by the Commissioner, Lagos State Ministry Of Establishments, Training, and Pensions, Dr Akintola Benson, spoke at the training organised by the ministry.

Tagged “Creating and maintaining a customer-centric driven culture in the Public Service delivery System”, said civil servants must be polite, responsive and proactive in their interactions with the citizenry.

According to him, the training was designed to improve the quality of service delivery in the state by encouraging and charting a path to the adoption of a customer-centric, customer-focused, or customer-driven perspective in the public institutions.

He added that his administration understands the citizens-changing needs, noting that the momentum and complexity of global change are challenging all organisations, including government agencies, to move faster, work smarter, use their resources more effectively and think further ahead.

Akinwunmi added: “Indeed, and more than ever before, governments at all levels, have an opportunity to change their interactions with citizens.

‘’The emergence of new tools, technologies and methods offers a unique chance to secure the bond between the public and those who serve them.’’

He continued: “Every officer and stakeholder in the Lagos State Public Service. For instance, it has been noted that the public sector could easily emulate the private sector’s use of technology in order to meet the ever-increasing citizen expectations and boost commercial viability.

But many authorities, saddled with legacy systems which are no longer fit for purpose, are today struggling to take advantage of modern technology. And some authorities rely on outdated communications channels, many of which only operate during standard government office hours.