Managers task firms on workers emotional intelligence

For effective operation in organisations, experts have tasked leaders to train staff on emotional intelligence as a positive tool for quality service delivery and human management. 

According to them, lack of understanding of the complexities of human nature often leads to failure in managing people’s emotions. This, they said, could affect productivity. 

They spoke at the Nigerian Institute of Management (Chartered), lkeja Chapter members’ week, which was held in Lagos. 

Speaking on the theme, ‘Developing high emotional intelligence to be a successful manager’, the Chief Responsibility Officer, Komrose Consultancy service, Mrs. Kemisola Ajiboye, noted that research has shown that most managers don’t pay attention to the importance of emotional intelligence in organisations , despite the fact that it remained a critical factor that sets star performers apart. 

According to her, findings have shown that 90 per cent of top performers in companies, demonstrate high emotional intelligence, which makes it a critical tool that professionals must imbibe for proper functioning of the society. 

She added: “Emotional intelligence is something that affects how we manage, navigate social complexities and make personal decisions that would help to achieve result. It imbues the capacity to recognise personal emotions and those of others, helps to discern between different feelings and ability to label them appropriately. It encompasses managing perceived emotion, understanding and using the emotions as well as encourages personal and social competencies.”

Ajiboye explained that habits that set emotional intelligent people apart include: positive relentlessly, robust emotional vocabulary, assertive/balance good manner, positive curiosity and ability to squash negative self-talks, among others.

Similarly, a lawyer, Olukemi Adeyinka Akobe advised managers and business operators to ensure that their ideas are protected through ownership of intellectual property rights in order to reap the benefits of their efforts. 

She maintained that benefits of intellectual property right include return on investment through selling of ideas to any interested persons, serves as tool for leveraging finance and that it tends to increase financial value of businesses and products. 

“When it comes to intellectual property right, people have to be original. Owners of intellectual ideas should endeavour to secure their right over a product especially when the idea is new. People should creative and protect their creative works”

Earlier in her address, the chairperson of Ikeja chapter of NIMN, Mrs. Talabi Akinbile said the motive behind the 2018-week celebration was to further improve the skills of members and boost their productivity in their respective organisations.

The celebration also featured training on health benefits of honey, branding, fabric stoning, among others.