PDTF moves to boost service delivery, raises Servicom unit
She said: “If PTDF positively and excellently delivers its assigned roles and responsibilities, if the Ministry of Education, if the National Universities Commission, if the hospitals, if the schools can all play their parts, these will definitely result in excellent service delivery in Nigeria that is comparable to the developed world. We have our different roles to play to ensure that service begin to serve the people”.
She stressed that Sevicom, which is a social contract between the Federal Government of Nigeria and its people, gives Nigerians the right to demand for quality service. This makes it imperative for officers providing services that are critical to good governance to have citizen-focused mindset, commitment and integrity as well as equipped with relevant skills.
The National Co-ordinator commended the significant role PTDF plays in the political and socio-economic development of Nigeria, and the commitment and support of the Acting Executive Secretary to service excellence.
However, she was quick to say that those who interface between PTDF and its customers must understand the organisations boundaries for the provision of customer service.
She added: “PTDF can learn from the feedback from its customers and the performance of other MDAs, to evolve its approach to customer service. Customer service excellence is more than a marketing slogan and should be reflected in the culture of PTDF and full commitment of its leadership”.
In his remarks, the Acting Executive Secretary of PTDF, Ahmed Aminu, said the hosting of the event and the thematic direction conforms to the new thinking of the Fund towards maximising available opportunities in the face of stiff competition for scarce resources.