May & Baker rewards customers

The management of May and Baker Nigeria Plc has assured its customers that it would continue to value their inputs and feedback in the decision-making process of the company.

Managing Director of the company, Nnamdi Okafor, gave this assurance recently at the company’s customers’ forum. According to him, the company revived the yearly national customers’ forum not only to reward outstanding performance but to engender better intimacy with and obtain feedback from its customers.

He therefore enjoined the customers to freely share their experiences in dealing with the company with a view to getting grey areas resolved.

At the event the company distributed various forms of largesse to distributors and wholesalers who showed outstanding loyalty through their patronage of her products in 2014.

Apart from the gifts, the customers were taken on a facility tour of the World Health Organization (WHO) GMP-certified pharmaceutical plant at Ota where the customers were taken through the production process at the world-class edifice.

The company also used the occasion to interact closely with customers and exchange thoughts on service improvement and plans for 2015. A special business management workshop was conducted to enable the customers learn new techniques that would help them to manage their businesses better.

The occasion also presented a platform for the formal unveiling of seven of the company’s new products’ packs that were recently launched to the Nigerian market. The activities of the day strengthened the customers’ commitments to the 2015 target agreements.