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UBA chief harps on digital innovations for seamless banking

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Kennedy Uzoka

Digital innovation, especially the customer-oriented ones are the future of banking that promises effective service delivery and sustainability, the Group Managing Director and Chief Executive Officer of United Bank for Africa, Kennedy Uzoka, has said.

The banker, while speaking on the bank’s recent award as Africa’s Best Bank  in the Digital category by Euromoney in London, said it is a call on UBA not to relent in its pursuit of excellence and to continue to lead the new digital age in Africa, within the financial services industry.

UBA beat other nominees to the prize through its recent investment in cutting edge technology that saw the emergence of Leo- the chat banker that has disrupted banking across Africa.

The Euromoney awards ceremony which was held on Wednesday, July 11, 2018 covers more than 20 global product categories, best-in-class awards and the best banks in over 100 countries around the world, recognising institutions that have demonstrated leadership, innovation, and momentum in the markets in which they operate.

Uzoka, who appreciated the recognition, noted that UBA’s dedication to hard work and particularly, emphasis to offering quality services through digital innovations to customers are being acknowledged.

“This only goes to show that our resolve in continuing to deploy innovative solutions that place customers first, using cutting edge technology for their collective satisfaction and excellent banking experience is important to us.

“This recognition will further spur us to do more in meeting the needs of our customers with unrivalled services. For us at UBA, the award is quite an accomplishment, considering Mark Zuckerberg, CEO Facebook and President Emmanuel Macron of France’s recent endorsements, both of which centred around highlighting the distinguishing value of UBA’s leading digital opportunities.

“Also, our recent launch of Leo in 15 African countries is evidence that UBA has on its agenda, the objective of digital creativity especially in service for our trusted customer base across the African continent.

“This award reminds us as an institution not to relent in our pursuit of excellence and to continue to lead the new digital age in Africa, within the financial services industry,” he said.

Euromoney Magazine’s Editor, Clive Horwood, explained that “despite fierce competition, one bank stood out in the last year for the inventiveness of its efforts in digital banking: United Bank for Africa. One of its signature launches in Nigeria was Leo, an e-chat service using artificial intelligence to help customers execute transactions on Facebook”.


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