Uber launches Greenlight Hub to address driver-partner hurdles

Uber, on Wednesday in Lagos launched a new support centre, Greenlight Hub, to address challenges encountered by its driver-partners.

The hub, which opens six days a week, is expected to provide potential and existing Uber driver-partner support on app-related enquiries.

Noting that Lagos remained strategic in its markets, the General Manager, Uber, Sub-Saharan Africa, Alon Lits, who said the group is committed to addressing challenges encountered by its driver-partners across the country, disclosed that the firm will also unveil a new hub to address prevailing challenges in Abuja.

Lits said: “The Greenlight Hub is a support centre that provides drivers-partners with established channels of communication to raise individual questions and concerns that they may have.

According to him, though the company has had partner support centres, it was not at the level of the Greenlight Hub, where potential and existing driver-partners can have their concerns and enquiries addressed by our dedicated and professional team.

Head of Greenlight for SSA, Taryn Morris, noted that the organisation remained committed to supporting driver-partners, adding, “We are excited to officially open the new Greenlight Hub in Lagos, Nigeria, and offer a new, world-class, technologically advanced place for drivers to get on board and obtain customer support. The new location is also much more accessible to drivers, and we aim to have the best driver experience through solid processes and training of our Uber experts.”

As a way of recognising and surprising exceptional driver-partners, Uber also presented prizes to Usman Oboshi, Remi Afolabi, and Edwin Obi – driver-partner with the best rating and longest partnership with Uber.

Prizes were also presented to Blessing Onu, women driver-partner with the longest partnership with Uber, and Iwa Airiohuodion, women driver-partner with the best rating.

“Once existing and prospective driver-partners arrive at the Greenlight Hub, they are promptly attended to by our well-trained and professional Greenlight Uber Experts.