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NCC attributes reduction in consumer complaints to effective campaigns

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The Nigeria Communications Commission (NCC) has said that complaints about quality of services from telecommunications consumers have reduced, attributing it to high level of consumer education and awareness being mounted in several areas by its personnel.

Explaining that her campaigns were yielding fruits, the commission said that quick resolution of complaints was a major factor that accounted to this.

NCC’s Head of Zonal Operations Department, Helen Obi, who stated this during a road show in Enugu to sensitize telecom consumers on their rights and privileges regarding the quality of services they receive from the telecom operators, further disclosed that efforts of the Commission on consumer awareness campaigns over the years are paying off handsomely.

She said that NCC was mindful of the challenges that consumers are having especially with respect to receiving of unsolicited text messages on their phones noting that they can now type STOP and send to 2442 or HELP to a special toll free line, 622 to have the complaints addressed.

Obi also dismissed what she called misconceptions in some quarters that telecom masts and towers cause cancer, insisting that this is very false.


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Helen ObiNCC

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