NCC charges operators on improved services at Yuletide

The Nigeria Communication Commission (NCC), the industry regulator, has charged telecoms operators in the country to strengthen the Quality of Service (QoS) on their various networks as festive activities build up in this Yuletide.

The Executive Vice Chairman of the Commission, Prof. Umar Danbatta, made the call at the weekend at the grand finale of the NCC-sponsored, Telecoms Cup Tennis Tournament in Lagos, where he also explained that the Yuletide was not like any other period of the year in terms of service usage.

Danbatta, who was represented by a Deputy Director at the Commission, Jerry Ugwu, charged operators to be prepared to fully cater for subscribers’ reliance on voice, data and short messaging service (SMS) in the period, adding that festive period would always witness increased traffic on telecoms networks.

According to him, “NCC’s message on a good Quality of Service is always consistent to serve the interest of all – operators, subscribers and stakeholders, despite that players are believed to know the dynamics of the market and understand the demand flow as well.

“This is a period that traffic is higher and so, operators must be prepared to meet the demand because it brings business to them, and they too would not be happy should bad quality of service lead subscribers to deserting their (operators’) networks,” he said.

The telecoms regulator also drew the attention of operators to migration of traffic from major cities to the hinterlands, which might lead to the emergence of the need to adjust service distribution within the period.