The management of Air Peace Limited has been summoned by the Federal Competition and Consumer Protection Commission (FCCPC) to clear the air over long lists of consumer complaints, ranging from non-refund of ticket fares, cancelled flight operations, among others.

In a statement posted on its X account on Monday, the agency instructed the airline to produce documentary evidence, including complaints for refunds over the past 12 months, total records of processed refunds to date, list of cancelled flights on all routes, and remedial actions taken to mitigate consumer hardship resulting from cancelled flights.

FCCPC pointed out that Air Peace’ actions contravene Sections 130, 1, a, and, b, and 130, 2, of the Federal Competition and Consumer Protection Act, FCCPA, which expressly guarantee consumers the right to timely refunds where advance bookings, reservations, or orders are unfulfilled due to service-provider’s failure.

In a formal summons dated June 13, 2025, the Commission, invoking Sections 32 and 33 of the Federal Competition and Consumer Protection Act (FCCPA) 2018, requires Air Peace to appear before the Commission at its Abuja Headquarters on Monday, June 23, 2025.

It would be recalled that in December 2024, the FCCPC commenced inquiries into separate allegations of exploitative ticket pricing, including substantial price hikes for bookings done in advance on certain domestic routes by Air Peace. In response, the airline instituted legal proceedings seeking to restrain the Commission from continuing its inquiry.

The agency maintained that it is committed to enforcing the provisions of the FCCPA (2018) and holding service providers accountable and ensuring that consumers, including airline passengers, are protected from exploitative or unfair market practices.