LAPO Microfinance Bank (LAPO MfB) has said it put customers first since it was created in 1987 and would continue to do everything possible to lift its customers out of poverty.

This was revealed in a statement by the bank’s director of marketing communications, Oluremi Akande, in celebrating the customer service week.

Oluremi Akande, emphasised the bank’s customer-centric approach, stating, “Each day, we strive to make every interaction count. We believe in truly listening to our customers and addressing their needs to ensure they feel valued and supported.”

The bank kicked off its Customer Service Week 2024 with a renewed commitment to going “Above and Beyond” for its customers, honouring the relationships that have powered the bank’s journey for over a decade.

This year’s theme speaks to LAPO MfB’s dedication to building a customer experience founded on trust, empathy, and responsiveness.

He went on to describe how LAPO MfB aims to go beyond transactions to create lasting relationships that empower customers on their financial journeys.

LAPO MFB believes each client represents an opportunity to make a positive impact.

Recently, a microfinance bank said it has disbursed over ₦1.4 trillion to its customers, which promoted the microfinance bank’s commitment to lifting people out of poverty.

“Since its establishment in 1987, LAPO has disbursed over ₦1.4 trillion in microcredit to low-income earners, including petty traders, smallholder farmers, and small businesses across the country, contributing significantly to economic stimulation and national prosperity.
“It provides a platform for stakeholders to critically analyse this paradox and discuss actionable strategies to foster an inclusive, prosperous future”, the Head of Programme and Communications, Dr James-Wisdom Abhulimen, said.