Faheem Abubakar, a software engineer and a digital transformation consultant currently pursuing his master’s degree in Managing Innovation and Information Technology in the University of Salford UK, has said that Artificial Intelligence (AI) will enhance the retail industry in Nigeria through digital transformation.

He led the implementation of the “Agrohq Smart AI feature” that helps farmers, garden, & plant owners in disease detection, plant care guide and smart reminders utilising AI technology.

Faheem explained that AI’s capabilities in automating routine tasks, analyzing vast amounts of data, and providing predictive insights are essential for modernizing the retail sector. “AI can help Nigerian retailers understand customer behavior patterns, manage inventory more efficiently, and personalize the shopping experience for each customer,” he said.

According to Faheem, Nigeria’s retail industry faces unique challenges, such as logistics and supply chain inefficiencies, which AI can help solve. “AI-driven analytics can optimize delivery routes, predict demand, and ensure that stock levels are maintained, which will significantly reduce operational costs and improve delivery times,” he added.

Faheem also noted the potential for AI to enhance customer service through AI-powered chatbots. “With chatbots, Nigerian retailers can provide 24/7 customer support, which is crucial for customer engagement and retention in an increasingly competitive market,” he said.

When asked about the impact on small and medium-sized enterprises (SMEs), Faheem highlighted that AI could level the playing field. “AI allows SMEs to access market analysis, inventory management, and customer engagement tools that were once only available to large corporations. This shift gives smaller businesses the chance to compete and grow,” he explained.

However, Faheem acknowledged that there are challenges to adopting AI in Nigeria, including a lack of infrastructure, skilled personnel, and initial investment costs. “Many businesses may not have the technical expertise or financial resources to implement AI solutions, but as technology becomes more accessible, these barriers are slowly decreasing,” he noted.

Looking ahead, Faheem envisions a Nigerian retail sector that is customer-centric, efficient, and innovative. He believes that AI will enable retailers to create personalized shopping experiences, improve supply chain transparency, and boost customer trust.

For Nigerian businesses considering AI adoption, Faheem advised starting small. “Retailers can begin with affordable AI applications, like chatbots for customer support, and invest in employee training. Collaborating with AI specialists can also help businesses implement the technology effectively,” he suggested.

In closing, Faheem expressed optimism about AI’s potential in Nigeria’s retail industry. “With the right strategies, AI can drive sustainable growth and bring Nigeria’s retail sector to new heights,” he concluded.