pcl., in partnership with the Nigeria–South Africa Chamber of Commerce (NSACC), hosted the October Breakfast Forum on Thursday, October 30, 2025, at Eko Hotels & Suites, Victoria Island, Lagos.
The forum, sponsored by pcl. and themed “People-Centric Organisations: Building a Culture of Knowledge Assurance,” brought together business leaders, policymakers, and experts from across industries. The gathering provided a platform to explore how organisations can achieve long-term success by investing in their people and institutional knowledge.
In his remarks, Paul Ayim, Partner for Digital Learning at pcl., underscored the importance of creating workplaces where employees feel valued, empowered and connected to purpose. He noted that organisations must move beyond process efficiency to cultivate environments that prioritise human experience, learning and knowledge retention.
Delivering the keynote address, Billy Gager, Channel Account Executive at Skillsoft, urged leaders to rethink how knowledge is captured, shared and preserved. He outlined three stages: capture, curation and continuity, supported by a culture of psychological safety, continuous learning and shared intelligence. Stressing that technology alone cannot drive change, Gager called on organisations to start small, digitise critical knowledge, embed learning into daily workflows and measure progress to ensure knowledge is effectively retained and applied.
The event featured four engaging panel discussions that explored key dimensions of people-centricity in today’s workplace, examining how organisations can strengthen culture, enhance employee engagement, and sustain knowledge-driven performance.
The conversation centred on:
Strategic Leadership & Long-Term Platform Evolution
The session explored how organisations can create systems that capture, preserve, and transfer knowledge across generations, as well as the role of leadership in this process. Chizoba Mojekwu, FCIPM, Principal Consultant at DeftAdroit Consulting, noted that people-centric organisations place employees at the core of their strategy through empathy, inclusiveness, and accountability. Drawing on her experience at the Central Bank of Nigeria, she shared how the adoption of Skillsoft Percipio, supported by pcl., has enhanced digital learning, knowledge sharing, and institutional resilience, aligning with the Bank’s transformation goals.
Operational Excellence & User Experience
The discussion explored how inclusive and transparent cultures foster collaboration, accountability, and high-performing teams. Blessing Oraegbu, Learning Manager at MTN MoMo PSB, described the evolution of HR from an administrative function to a strategic, people-focused role that drives motivation and cultivates a sense of belonging. She outlined three pillars of operational excellence: clarity, which provides employees with purpose and direction; collaboration, which encourages teamwork and breaks down silos; and capability building, which nurtures continuous learning through trust and genuine investment in employee growth.
Technical Implementation & Content Digitisation
The discussion focused on using digital learning and content digitisation to cultivate a knowledge-centric and people-focused environment. Christian Edohor, Head of Delivery, Digital Learning at pcl., observed that making learning accessible at any time helps organisations preserve institutional knowledge beyond individual tenures. Bespoke content digitisation, he noted, allows internal expertise to be converted into interactive, role-specific materials. The discussion also addressed challenges such as securing leadership support and maintaining content relevance, with visible executive endorsement and ongoing improvement identified as essential for sustaining engagement.
Leadership & Organisational Impact
The discussion highlighted how effective leadership drives knowledge assurance and organisational performance. Franklin Ali, HR Director at Interswitch Group, emphasised that leadership is about inspiring, motivating, and engaging employees, rather than just holding authority. At Interswitch, leaders undergo readiness assessments, and knowledge sharing is embedded through initiatives like job cycles and acting capacities. He also highlighted the importance of personal responsibility in learning, noting that capability is a form of currency, measured by the ability to apply knowledge to deliver results.
Participants also engaged in interactive sessions designed to foster collaboration across industries and share practical insights on how to create knowledge systems that withstand organisational transitions and market shifts.
The event also featured a recognition segment celebrating excellence and commitment among pcl.’s clients in advancing digital learning and knowledge assurance. Awards were presented across six categories, honouring organisations that have demonstrated exceptional dedication to continuous learning, innovation, and strategic alignment. Nigeria LNG (NLNG) received the Longest Serving Client Award for over a decade of partnership and consistent engagement. The Nigerian National Petroleum Company Limited (NNPC) and Ibom Air were recognised as the Most Supportive eLearning Organisations for their deliberate growth in digital learning and strong employee participation.
The Institute of Human Virology Nigeria (IHVN) and Prime Atlantic Limited received the Outstanding Learning Organisation Award for sustaining high adoption and completion rates through diverse learning strategies. The Impact Award was presented to the Bank of Industry (BOI) and Pillar Oil Limited for showcasing measurable outcomes from their digital learning investments. TSL Logistics Limited and Interswitch Group received the Leadership Learning Adoption Award for initiatives that enhanced learning within their leadership teams. The Central Bank of Nigeria (CBN) was honoured with the Strategic Alignment Award for seamlessly integrating eLearning initiatives into its digital transformation roadmap, aligning learning with broader organisational goals.
The 2025 NSACC Breakfast Forum reinforced the shared vision of pcl. and NSACC, to create platforms that challenge traditional corporate thinking, celebrate innovation, and foster collaboration between Nigeria and South Africa’s business communities.
About pcl.
Phillips Consulting Limited (pcl.) is a trusted partner for organisations ready to grow, adapt, and lead in a fast-changing world. For over 30 years, we’ve helped clients turn ideas into results — from shaping strategy and transforming teams to embracing digital solutions and unlocking new opportunities. Our services span strategy execution, people transformation, technology enablement, learning and development, research, and business optimisation.
For more information about pcl., please visit www.phillipsconsulting.net
