Our Commitment to Accountability

The Guardian believes in transparent, two-way communication with our readers. We actively seek feedback, engage with our audience, and take concrete action to address concerns and improve our journalism.

How to Reach Us

We welcome feedback through multiple channels:

Phone:

+234 803 056 7059

Email:

• General feedback: [email protected]
• News tips: via our individual journalist profiles online 
• Editorial complaints: [email protected]
• Advertising inquiries: [email protected]; [email protected]

Mail:

The Guardian

Rutam House, Plot 103/109, Apapa-Oshodi Express Way, Isolo

P.M.B 1217 Oshodi, Lagos, Nigeria

Online:

Visit our Contact Us page at guardian.ng

Social Media:

Facebook: https://web.facebook.com/guardianng/

X: https://x.com/GuardianNigeria

Instagram: https://www.instagram.com/guardiannigeria/

LinkedIn: https://www.linkedin.com/company/10912431/admin/dashboard/

Threads: https://www.threads.com/@guardiannigeria

WhatsApp: https://www.whatsapp.com/channel/0029Va7eRuCHLHQPKCAaRX2e

Telegram: https://t.me/TheGuardianNG

Guardian Life 

Facebook: https://web.facebook.com/GuardianLifeNg/

X: https://x.com/guardianlifeng

Instagram: https://www.instagram.com/guardianlifeng/

Threads: https://www.threads.com/@guardianlifeng

Guardian Woman 

Instagram: https://www.instagram.com/guardian.woman/   

Online Comment System:

Readers can comment on stories published on guardian.ng. Comments are moderated according to our community guidelines.

What We Do With Your Feedback

We take all feedback seriously. Here’s our process:

1. Acknowledgment: We aim to acknowledge receipt of substantive feedback within 48-72 hours
2. Review: Feedback is reviewed by the appropriate editor or department head
3. Investigation: If feedback concerns factual accuracy or ethical issues, we investigate thoroughly
4. Action: We take appropriate action, which may include:

• Corrections or clarifications (published prominently)
• Follow-up reporting
• Changes to editorial practices
• Direct response to the reader

1. Follow-up: For significant concerns, we follow up with the reader about actions taken

Feedback That Leads to Action

Types of actionable feedback include:

• Factual errors or inaccuracies
• Missing context or perspectives
• Ethical concerns about reporting methods
• Accessibility issues with our website or content
• Story ideas and tips for coverage
• Gaps in our reporting

Response Time Commitments

We strive to:

• Acknowledge feedback within 48-72 hours
• Investigate and respond to factual concerns within 5 business days
• Post corrections within 24 hours of verification

Transparency in Our Process

We believe in being transparent about our journalism. Upon request, we can provide:

• Information about our reporting methods (protecting confidential sources)
• Context about editorial decisions
• Background on our verification processes

What We Cannot Do

While we value all feedback, we cannot:

• Change coverage based on political or commercial pressure
• Reveal confidential sources
• Remove accurate, newsworthy content because subjects are unhappy
• Respond to abusive or threatening communications