User-centred Product Design in Business Growth: A crucial lesson in market adaptation for Nigerian businesses

The Nigerian market is evolving rapidly, and prioritising market-driven innovation is crucial for businesses to stay relevant. This trend is especially noticeable in the tech sector (especially in FinTech), where fierce competition for market leadership drives constant innovation centred around user-focused products.

In today’s Nigerian market, product design is critical in determining the success or failure of flagship business ideas. Companies that prioritise innovative, user-centred designs are better positioned to capture consumer attention, stand out from competitors, and adapt to market shifts. Good product design is not just an advantage but essential for long-term success in Nigeria’s tech industry.

As a product manager who has managed various local and global tech product development projects, I have seen firsthand how poor product designs severely impact product growth, particularly with flagship products.

The two main reasons for these failures always centre around: ⁠Inability to keep pace with market changes and ⁠Lack of product-market fit.

New technologies present opportunities and challenges in Nigeria, much like in other markets. Unfortunately, many companies struggle to stay ahead of these changes, leading to products that quickly become obsolete. Often, businesses design products based on assumptions rather than a clear understanding of evolving consumer demands.

A product that seemed cutting-edge six months ago can quickly fall behind if it fails to keep up with the latest trends or customer needs. Companies that are slow to adapt risk losing out to more agile competitors who can respond swiftly to the market’s shifts. In Nigeria’s fast-moving digital landscape, this can be a costly mistake.

Another significant issue is poor product-market fit, where businesses fail to understand their target audience or how their product fits into the market. This phenomenon poses a risk for new entrants competing against established players.

In rapidly growing sectors like FinTech, e-commerce, and mobile technology, failing to meet the needs of your audience can quickly lead to low user adoption. For a product to be truly relevant, it’s vital to understand your audience’s cultural, economic, and social backgrounds. For instance, some FinTech companies are now consciously engaging lower-income groups because most of the initial products they rolled out needed to address critical needs, such as affordability or ease of use. Without a 360º turn to solve these genuine problems, their products were bound to phase out of the market.

Nigerian businesses must embrace agility and a customer-focused approach to product design to avoid these pitfalls. This begins with thorough market research and active consumer engagement throughout the design process. A strong feedback loop incorporating input from real users ensures products remain relevant and aligned with consumer behaviour.

Moreover, investing in data-driven decision-making and staying ahead of market trends is vital to maintaining a competitive edge. By continuously monitoring market shifts, businesses can adapt their product strategies to retain momentum and growth.

In simple terms, businesses that fail to adapt their product strategies risk losing market share to competitors who embrace user-centric design and growth strategies.

Written by Chimezie Bellarmine C Iwuala

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