Electricity: AEDC apologises, to refund Band A customers over system glitches

The Abuja Electricity Distribution Company (AEDC) has apologised to its Band A customers who were charged the new tariff of N225 Per Kilowatt Hour.

The DisCo made the apology in a notice via its X handle stating that they are aware of the wrong charges by Band A customers who tried to recharge their meters following the new tariff.

According to the notice, the wrong charges were due to a system glitch caused by the reclassification of some Band A customers who have now been downgraded to Band B due to the number of hours of electricity supplied over the past few weeks.

The DisCo added that once the glitch is resolved Band A category of customers will now recharge their meters at the new rate of N225, which will ensure they enjoy a minimum supply of 20 hours daily.

“These erstwhile Band A customers who vended were charged the new tariff of N225 per Kilowatt Hour. Our team is working to identify the customers affected and all excess charges will be refunded,” the Disco said.

“The situation also saw some Band A customers who are now charged N225 vend at the old rate. Once the glitch is resolved, this category of customers will now recharge their meters at the new rate of N225, which will ensure they enjoy a minimum supply of 20 hours daily.

“We apologise for any inconvenience caused to our customers during this change. We remain committed to improving the power supply to all categories of customers, and we crave your understanding and support as we do this.”