In response to the suspension of Guaranty Trust Bank (GTB) Ghana’s Foreign Exchange (FX) trading license by the Central Bank of Ghana, the bank has assured customers and stakeholders of ongoing efforts to swiftly address trade-related issues.
Recall that the Central Bank of Ghana, issued a suspension to GTB, effective from March 18, 2024, until April 18, 2024, does not impact customer deposits and other banking services, emphasized its commitment to compliance and is working closely with government agencies to resolve the matter promptly.
The bank responded to the suspension in a statement made available to The Guardian, stating that their primary responsibility lies with their customers and stakeholders, hence clarified that the development does not impact customers’ deposits and other business segments within their operations.
The bank reassured its customers that the matter was not a result of willful non-compliance by the bank, emphasizing its commitment to a culture of adherence to regulations at all times, highlighting the implementation of stringent Anti-Money Laundering (AML) and CFT policies across all their operations.
“Main branches and agency banking outlets are available for your convenient use at our regular opening hours and our Mobile Apps and Internet banking are available for your use at any time of the day.
“We are also in ongoing consultations and discussions with the Central Bank of Ghana to fully resolve all matters raised in the shortest possible time. Guaranty Trust Bank Ghana remains committed to being a constructive participant in Ghana’s financial markets and to contributing to its further developments in the interest of all its customers and stakeholders,” it stated.
