Nigeria Customer Service Index (NSCI) has restated role of the survey platform in driving economic growth.
This came up at a networking breakfast dialogue and media parley organised by the organisation, with the theme, ‘New Era of Customer Service in Nigeria’.
Director of Media and Communications, Jennifer Orode, said: “The NCSI index is here to give customers their voices back, and then reposition Small and Medium Enterprises (SMEs) to take their rightful place in the nation’s economy.
“Every Nigerian should know that customers can now speak up and their voices would count. This is a platform that rates how customers are served by various brands. We are here to support brands and improve the experience customers get from brands.”
She stressed that NCSI will consistently aggregate parameters and present a periodic report on the state of customer service in the country without bias and prejudice.
Orode described the platform as the most reliable resource for service evaluation, customer satisfaction, and a pacesetter for continued growth in the customer service sphere among organisations in the country.
She added: “The index would impact Nigerian citizens by giving them opportunity to voice their experience without fear of being heard or victimised. Their voices will only be collated and accounted for, and the business ecosystem will have the privilege of getting rewarded appropriately for services rendered.”
On her part, Corporate Communications and Public Affairs Manager, Nestle Nigeria, Victoria Uwadoka, said: “The index will enlighten everyone on the importance of customer service, the basic elements for ensuring a good customer experience, and the benefits of good customer experiences with businesses.”
