School positions firm as leader, high performance culture organisations
Champion of teams’ development skills
Heirs Insurance Limited has received recognition for its deliberate approach to adopting listening intelligence as an integral part of its culture and behaviours.
The firm got recognition at a 4-day training facilitated by The Listening School for members of its executive management and that of Heirs Insurance Limited in Lagos.
The title of the course is Listening Intelligence for Leaders and Teams (LIFT), which is the flagship, being the first in Africa to facilitate Listening Intelligence as part of leadership strategy.
Speaking at the week-long training for leaders and teams, MD/CEO, Heirs Insurance Limited, Dr Adaobi Nwakuche, said many of the disagreements and issues in the industry are the consequence of poor listening skills and habits.
She said the firm is dedicated to making insurance available to everyone and encouraging people to dream and follow their goals without fear of financial ruin. Nwakuche added that the tools and skills to develop a culture of listening to understand clients’ needs the takeaway from the capacity-building programme.
Heirs Insurance Limited is recognised as a High-Performance Culture Organisation for its deliberate approach to adopting listening intelligence as an integral part of its culture and behaviours.
The award was presented after a modular capacity-building programme that supports enhancing leadership capabilities, articulating and demonstrating listening skills, and aligning employee behaviour and mindset through listening intelligence.
The Listening School being the facilitator of the leadership development course, noted that “Listening Intelligence for leaders and teams”, is designed to bring awareness to the cognitive process of listening, combining the best of active listening and cognitive diversity to elevate team performance to a transformational level.
“Listening is leadership. It is not merely a receptive function, but a strategy. Gallup reports that highly engaged teams are 21 per cent more profitable and guarantee higher returns than others.
In her own words, Founder and CEO, The Listening School, Mrs Ebele Chukwujama said the firm is pioneering the research, use, and assessment of listening intelligence as a powerful driver of business goals in Africa.
“We want to continue to help individuals and leaders to understand their listening preferences, recognise the listening preferences of others and adapt how they communicate accordingly, resulting in a more inclusive workplace and a culture where people feel comfortable and confident to do their best at work.
“Listening Intelligence creates deep long-lasting change through the hands-on, real-time practice of the listening concepts from a refreshing new approach. This helps participants build trust, maximize feedback, promote real-time problem solving and increase productivity,” she said.