The award identifies insurance firms with the great resilience to withstand the year’s crises through utilising various digital approaches.
The event also recognises insurers that adapt and evolve to keep pace with changing consumer needs.
Many of the companies that made the list are those that adopted artificial intelligence (AI), the Internet of things solutions, and several other new technologies during the COVID-19 induced lockdown to deliver faster and more reliable services.
FBNInsurance, a general risk underwriter, and Zenith Life emerge at the forefront of insurance firms with technology deployment during the pandemic. The global award for FBN marked the fifth since the inception of the award in 2007 as the firm.
The COVID-19 pandemic accelerated technology adoption by many underwriters.
During the year in review, there were numerous challenges posed by the COVID-19 pandemic which made insurance firms increase the culture of working from home.
