Starting out as a customer care agent and moving to product manager within a few years is a remarkable achievement, but for Gabriel Abhulimen, the story is about much more than climbing the ranks.

It’s about using every step as a learning experience, understanding the customer at a deeper level, and translating these insights into meaningful, data-driven product improvements.

In the fast-paced world of tech, where innovation is everything, Abhulimen’s journey stands out not only for its ambition but for the steady, customer-focused approach he took along the way.
After graduating with a B.Sc in Computer Science from Bells University of Technology, Abhulimen began his career as a customer care agent at Emerging Platforms Group. His role involved resolving customer issues, responding to queries, and providing technical support on various products.

He said: “Customer care wasn’t just a job for me; it was a way to connect with the end-user.”

His time there taught him the importance of active listening, patience, and empathy, qualities that would later set him apart in product management. His customer-first approach saw him achieve a 90% satisfaction rating, an impressive feat in a demanding support role.

“Working in customer support helped me see beyond the immediate problem to the underlying needs.” Gabriel realized early on that technology should not just work for users but should adapt to them. This mindset formed the foundation of his later roles and his approach to product management.

In 2016, Abhulimen took on a new challenge as a Customer Experience Analyst at High Tech Synergy Limited. Here, he moved beyond individual cases to analyzing patterns in customer feedback. He developed systems to collect, organise, and interpret user data, translating it into actionable insights for the product team.

“I knew we could do more than listen; we could act,” Gabriel shares.

His insights weren’t just suggestions, they became guiding points for product improvements that drove measurable changes. By the end of his tenure, customer satisfaction had increased by 20%, a testament to his ability to translate feedback into solutions.

But Abhulimen’s ambitions didn’t stop there. In 2020, he joined Patricia Technologies as an
Associate Product Manager, where he applied his customer-focused approach to the world of cryptocurrency. Now in a role that allowed him to shape the product directly, he quickly made his mark. He advocated for the creation of a more streamlined user interface, focusing on accessibility and usability.

“Product management is the bridge between what users want and what a company offers. I see my role as making sure that bridge is as smooth and strong as possible.”

For him, every role has been a stepping stone toward understanding technology’s human impact. His journey is a powerful reminder that listening and empathy aren’t just soft skills they’re the foundation of innovation.