The Ibadan Electricity Distribution Company Plc (IBEDC) has reaffirmed its commitment to improving power supply reliability and strengthening customer relations across its franchise area.

The assurance was given by the Managing Director and Chief Executive Officer of IBEDC, Engr. Francis Agoha, during a strategic breakfast meeting with Maximum Demand (MD) customers held on Thursday at the Jogor Centre, Ibadan.

The event formed part of activities marking the 2025 Customer Service Week, themed “Mission: Possible.”

Engr. Agoha described the meeting as a strategic platform to appreciate and engage key industrial and commercial customers, who constitute the company’s premium clientele.
“This meeting is not only to listen but also to appreciate you for your loyalty, partnership, and patronage,” he said.

He outlined several ongoing network rehabilitation and upgrade projects aimed at improving power quality for high-demand customers. Agoha also revealed that IBEDC is exploring embedded generation and strategic energy partnerships to enhance reliability and operational efficiency.

The interactive session brought together managing directors and senior executives of top organisations under IBEDC’s network. Participants commended the company for recent improvements but raised concerns about power fluctuations and communication lapses.

Mr. Adamu Saliu, Manager of Jagz Hotel, said: “We’ve noticed visible improvements in supply over the past months. Our production downtime has reduced significantly, which shows IBEDC is listening and acting.”

Similarly, Mr. Moty Ganon of Agrited, a major breeding farm, urged the company to tackle voltage instability. “We appreciate IBEDC’s efforts to enhance power quality, but we appeal to Management to address frequent fluctuations,” he said.

Mr. Ayodele Olusola of FoodCo Nigeria Ltd. commended the initiative, describing it as “refreshing to see IBEDC’s leadership engaging directly with customers.”

In response, Engr. Agoha assured that all feedback received would guide the company’s ongoing service improvement plans. He added that similar stakeholder engagements would be replicated across other regions in the coming months.
“Customer-centricity is at the heart of our operations,” he said. “These conversations are vital in shaping a more reliable, trusted energy partnership.”