Advancing technological capabilities: Harnessing AI for sustainable growth in Nigerian financial institutions

Indiana University Kelley School of Business 8.15-16.2022

Introduction
The technological landscape of Nigeria’s financial institutions is marked by both promise and challenges. While significant progress has been made in digitization efforts, the adoption of advanced technologies like artificial intelligence (AI) remains relatively low. Limited access to big data, computing infrastructure, and advanced analytics talent hinders progress, resulting in a predominant focus on basic digitization efforts. However, there are significant opportunities for improvement through strategic investments in key technological pillars: big data, computing power, and algorithms. This article explores the pivotal role of technological advancements in big data, computing power, and algorithms in propelling Nigerian financial institutions toward a future of enhanced efficiency, data-driven decision-making, personalized services, and sustainable growth.


Unlocking the Potential of Big Data in Nigerian Financial Institutions
In the fast-paced world of finance, the significance of big data cannot be overstated. Defined by its vast volume, variety, and velocity, big data encapsulates financial institutions’ information from myriad sources, including transactions, customer interactions, and external market data.
Financial institutions can effectively harness the transformative power of big data and capitalize on its immense potential through strategic investments in robust data infrastructure and cutting-edge analytics tools. This will entail the deployment of sophisticated technologies such as data lakes or data warehouses to centralize and manage extensive volumes of structured and unstructured data to break down data silos and facilitate seamless data analysis. Leveraging platforms like Apache Hadoop or Apache Spark, these institutions can process and analyze data efficiently, empowering informed decision-making. Implementing data warehousing solutions like data marts ensures that specialized subsets of data warehouses cater to specific business lines or functions (e.g., Marketing) within organizations. By integrating disparate data sources, financial institutions can ensure a unified view of operations, enabling stakeholders to access and analyze data effortlessly.

Stringent data governance frameworks are essential to uphold data quality, integrity, and security. Financial institutions can mitigate risks and ensure compliance with regulatory requirements by establishing robust policies and procedures for data management and access control. Techniques such as data anonymization safeguard customer privacy while enabling meaningful analysis of sensitive data.
Collaboration with technology partners and leveraging cloud-based analytics platforms will further augment the capabilities of financial institutions in harnessing big data. Partnerships with leading cloud service providers like AWS or Microsoft Azure offer access to scalable solutions for advanced analytics tasks, including fraud detection, risk management, and customer segmentation, empowering financial institutions to stay ahead in an increasingly competitive landscape.
The effective utilization of big data presents a transformative opportunity for financial institutions to enhance customer experiences, drive operational efficiencies, and foster sustainable growth in the digital era. Through strategic investments, robust governance frameworks, and collaborative partnerships, these institutions can chart a course toward success in the dynamic landscape of modern finance.

Optimizing Computing Power of Financial Institutions: Applications and Use Cases
Computing power is the foundation for AI applications, facilitating the efficient processing of vast data and enabling real-time decision-making. In the context of Nigerian financial institutions, enhancing computing power is essential for handling large-scale data processing effectively. There are three strategies for achieving this.
One strategy involves upgrading hardware infrastructure through investments in high-performance servers, storage systems, and networking equipment. For instance, deploying high-speed processors and solid-state drives can accelerate data processing and reduce latency in transaction processing.
Another strategy is investing in cloud computing capabilities, which can lead to faster transactions, enhanced customer experiences, and streamlined backend operations. Embracing cloud computing allows financial institutions to scale computing resources dynamically based on demand. By adopting a hybrid cloud approach, they can leverage both on-premises infrastructure and public cloud services. This enables them to utilize Infrastructure as a Service (IaaS) for on-demand virtual servers and storage resources or opt for Platform as a Service (PaaS) for managed database services and development platforms. Transitioning to cloud-based solutions offers scalability and cost-effectiveness, paving the way for advanced analytics and innovative service offerings.

The third strategy is for financial institutions to implement edge computing to boost computing power and reduce latency for real-time applications. Edge computing involves processing data closer to its source, such as internet of things (IoT) devices or mobile devices, rather than relying solely on centralized data centers or cloud servers. By deploying edge computing devices like edge servers or gateway devices at branch locations or ATMs, institutions can conduct local data processing and initial analysis before sending relevant data for further processing. Here are three use cases for Edge computing in financial institutions.


Security and Fraud Detection: Process video feeds from surveillance cameras, identify suspicious activities, and trigger alerts for security personnel.
ATM Management: Monitor ATM performance, predict maintenance needs, track cash levels, and optimize cash logistics.
Know Your Customer (KYC): Process customer identity verification locally, ensuring compliance while minimizing data transfer.
Financial institutions can leverage platforms like AWS IoT Greengrass, Microsoft Azure IoT Edge, and Google Cloud IoT Edge to implement edge computing effectively. These platforms offer tools for deploying, managing, and monitoring edge computing devices and applications. Through edge computing, financial institutions can enhance the responsiveness and scalability of their digital services, reduce bandwidth costs, ensure data privacy and security by processing sensitive data locally, and unlock new possibilities such as real-time fraud detection and personalized customer experiences by bringing computing power closer to the point of data generation.
Prioritizing high-performance computing ensures operational reliability and speed, addressing bottlenecks that may cause transaction downtime on digital channels. Enhanced computing capabilities not only result in faster transactions and improved customer experiences but also drive operational efficiency and cost savings.

Leveraging Advanced Algorithms in Financial Institutions
In the realm of AI systems, algorithms stand as the driving force that enables financial institutions to automate processes, elevate decision-making capabilities, and mitigate risks effectively. Developing and integrating sophisticated algorithms play a pivotal role in optimizing decision-making processes within Nigerian financial institutions. Using AI-driven algorithms, these institutions can enhance functions like credit scoring, fraud prevention, and customer service automation while continuously improving accuracy over time. Nonetheless, a notable challenge arises from the need for more skilled data scientists and AI experts.


Financial institutions must prioritize talent acquisition, foster research and development endeavors, and consistently refine their algorithms to navigate this challenge to maintain competitiveness in the swiftly evolving technological landscape. Building and deploying machine learning models requires talent acquisition and skill enhancement investments such as recruiting data analysts and scientists, machine learning engineers, and AI specialists to spearhead algorithm development, validation, and deployment. Cultivating an environment that promotes innovation and continuous learning among team members is equally crucial for fostering collaboration and knowledge exchange.
Furthermore, financial institutions can use open-source machine learning libraries and frameworks like TensorFlow or sci-kit-learn to expedite algorithm development processes. These libraries offer a plethora of pre-built algorithms and tools for tasks such as data preprocessing, model training, and evaluation. They can streamline algorithm development efforts by leveraging these resources, saving time and cost while enhancing their technological capabilities.
This strategic approach not only propels financial institutions towards technological excellence but also equips them with the tools necessary to navigate the complexities of modern finance with agility and precision.

Conclusion
Nigerian financial institutions can drive digital transformation and gain a competitive edge by implementing big data, computing power, and algorithm strategies. By investing in robust data infrastructure, scalable computing resources, and advanced analytics capabilities, they can extract valuable insights from data, improve operational efficiency, and deliver personalized services to customers. Collaboration with technology partners and a commitment to talent development are essential for success in the rapidly evolving technological landscape.
Given the current technological infrastructure landscape in Nigeria, it may be challenging to pursue a tripartite solution for big data, computing power, and algorithms; however, expanding computing power should be the primary focus for financial institutions.
The lack of high-performance computing infrastructure poses challenges for implementing AI applications and advanced analytics. By investing in scalable computing solutions, such as full-fledged cloud services, financial institutions can overcome bottlenecks that often result in transaction downtime on digital channels.
Furthermore, enhancing computing power opens new revenue streams through advanced data-driven offerings, which require substantial computational resources for development. As financial institutions’ customer base expands and transaction volumes increase, the ability to rapidly process and refine data becomes essential for advanced simulations and predictive modeling.
Prioritizing the scaling of computing power lays the groundwork for financial institutions in Nigeria to advance toward AI capabilities and achieve the next stage of digital maturity. This strategic investment improves operational efficiency and unlocks opportunities for innovation and revenue growth in the evolving financial services landscape. The technological maturity of financial institutions in Nigeria hinges on their ability to embrace and leverage advanced technologies effectively.

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