RwandAir, one of Africa’s fastest growing airlines, has made a commitment to Cargo Agents in Nigeria, to sustain its cargo operations and deepen its market share.

The commitment was made during a recent Cargo Agents Workshop held in Lagos recently, with the aim of getting their feedback relating to the airline’s service delivery, addressing concerns, and to outline its future plans on cargo operations.

The Airline’s Regional Manager, Dennis Rwiliriza, disclosed that the carrier is at the verge of re-launching a dedicated freighter service on ad hoc basis, for the market in an effort to address current capacity constraints in meeting the market’s cargo demand.

“Though limited aircraft space and cargo protocols such as those for dangerous goods require a little more time for appropriate processing, the new service will streamline cargo operations, increasing efficiency and reliability,” Rwiliriza assured.

Stressing the airline’s commitment to fostering stronger ties with its cargo agents, the Regional Manager added that the purpose of the meeting was to address areas of difficulties.

“We are here for you; so you can be rest assured that we will take whatever feedback you give us, and address that which requires our attention.”

He went on to discuss the details of rate negotiation and competitive pricing and explained that
RwandAir takes cognisance of prevailing costs, competition, and profit margins when determining cargo rates.

He, therefore, urged agents to inform the airline whenever the rates seem to discourage potential clients, to allow the airline to look into finding a way to make adjustments for mutual benefit.

At the event, various cargo agents were also rewarded with gifts in recognition of their dedication to the airline and their performances in the last financial year.