Access ARM expands digital offerings to enhance customer experience

Access ARM Pensions Limited has reaffirmed its commitment to delivering a seamless customer experience by integrating advanced digital solutions and personalised service offerings. As part of its strategic vision, the pension fund administrator said it is leveraging technology and its expanded institutional capacity following the 2024 merger of Access Pensions and ARM Pensions to enhance efficiency and drive financial security.

At a recent webinar titled ‘Retire Ready: The Access ARM Advantage’, its senior executives emphasised the company’s focus on service excellence, investment performance and customer-centric solutions. Speaking at the event, Head of Strategy and Products (North), Maryam Musa, highlighted the company’s commitment to enhanced service delivery. She noted that Access ARM is harnessing technology to create a seamless pension experience, ensuring 24/7 accessibility through self-service channels.

“By combining advanced technology with a deep understanding of our clients’ needs, we aim to deliver an unforgettable experience that sets new benchmarks in customer satisfaction,” she said. Customer Experience Lead, Olushola Adekunle, added that the firm’s efficient complaint resolution system ensures quick issue handling, while post-retirement support provides transparent fund disbursement and income strategies. Employers also benefit from pension reports, compliance tracking tools, and literacy programs, with round-the-clock multilingual support and mobile office services ensuring accessibility.

“We are focused on building a system that not only meets but exceeds customer expectations. Understanding our clients allows us to align with their goals and provide tailored solutions that deliver long-term value.”

The Brand Communications Manager, Mojisola Coker, provided an overview of Access ARM Pensions’ scale and market influence. She noted that the firm manages over N3 trillion in pension assets for more than two million retirement savings accounts (RSAs), reinforcing its position as a leading player in Nigeria’s pension industry.