FirstBank deploys humanoid robot for customer engagement, others

In furtherance to its role in providing innovative financial solutions, First Bank of Nigeria Limited has announced the launch of a humanoid robot, the first of its kind in the financial services space in Nigeria.

The robot is equipped with video banking and artificial intelligence (AI) will take on the role of a friendly branch staff.

Humanoid robot can engage customers in conversations, as well as through a touch screen strapped to their chest. The services performed by the robot include responding to customer inquiries on cash deposits, withdrawals and ATM cards.

The robot also aids complaint management as customers can log a complaint via QR with feedback generated within the advised time.

The humanoid robot also keeps customers up to date with happenings about the bank, including products launch and upgrades designed to strengthen the customer experience and satisfaction, a statement by the bank said.

The robot is a one-stop point to keep customers informed about the bank. It also effectively manages customers’ accounts.

Expressing his delight at the initiative, CEO of FirstBank Group, Dr. Adesola Adeduntan, noted: “The addition of the humanoid robot to our state-of-the-art Digital Experience Centre represents a purposeful stride towards transforming the banking landscape in the country and further showcases the priority we give to innovation within the Bank. With its advanced capabilities, the robot is designed to elevate the quality of our customers’ lives in today’s rapidly evolving digital world. Our unwavering dedication to delivering unparalleled banking services remains steadfast, as we leave no stone unturned in innovating to fulfill our customers’ needs.”

The introduction of a humanoid robot is among the phased configuration of the Bank’s state-of-the-art digitally led self-service branch called Digital Experience Centre, which launched in December 2021.

Another humanoid robot will also be deployed in the bank’s next and second Digital Experience Centre soon to be announced in the coming months.