Catherine Ezeafulukwe, a seasoned business leader with over 23 years of experience, has made significant contributions to the fields of Human Resources, Business Transformation, and Corporate & Customer Services.
Her extensive expertise has been demonstrated through her impressive career growth, culminating in her current role as Chief Corporate Services Officer/Chief Customer Experience Officer at Eko Electricity Distribution Company.
Throughout her career, Ezeafulukwe has delivered critical business initiatives, built new ventures, and revitalized non-performing operations, resulting in strong business outcomes.
She has delivered impactful HR due-diligence start-ups and integration support for several business acquisitions, revamping HR functions for multinationals and addressing leadership and talent capabilities challenges.
Ezeafulukwe has successfully integrated HR structures, people, and policies for mergers and acquisitions and contributed to business start-ups across various industries.
Her skills and expertise encompass Human Resources Management, Talent Management, Recruitment and Strategic Sourcing, Succession Planning and Talent Development, and Employee Relations Management.
She is also well-versed in Compensation Design and Management, Performance Management, Change Management & Compliance, Workforce Planning, Strategic Business Planning, Project Management, Stakeholder Management, and Customer Service.
In her current role at Eko Electricity Distribution Company, Ezeafulukwe has achieved notable successes, including improving customer satisfaction from 87% to 99.2% within two years.
She has developed and implemented well-designed touchpoints for enhanced service delivery and maintained 100% compliance with regulatory requirements, earning the organization an award for Best Disco for Customer Service in 2022.
Ezeafulukwe’s leadership and expertise have been demonstrated through her various roles, including Human Resources Director at Nigerstar7 and Subsea7, and Human Resources Manager Africa at General Electric (GE).
Her achievements have had a significant impact on business growth, employee development, and customer satisfaction, solidifying her position as a leading expert in Human Resources and Business Transformation.
Through her impressive career journey, Ezeafulukwe has consistently demonstrated her ability to drive business results, develop talent, and build strong relationships with stakeholders.
