Two leading business communications software and outsourcing firms are currently working on helping customers achieve their digital transformation objectives in Nigeria and 15 other African countries.
This new development is targeted specifically at using Information and Communications Technology as a springboard to removing economic bottlenecks.
The firms, which are Avaya and iSON, on Wednesday, in Lagos, disclosed that enterprises in Africa are looking at digitization strategies to drive operational excellence, improve customer satisfaction and expand to play a greater part in the global economy.
The two firms said they are focusing on key industries of the economy including telecommunications, banking and financial services.
Avaya claimed that its client-tailored and result-oriented digital and smart services elevate organizations of every scale, accelerating their digital growth journeys with vertical, industry-focused solutions and services.
The firn said currently, it specializes in complex business communications – internal for companies’ teams and external for their customers – based on open, mobile software platforms, with the network infrastructure to meet customers’ underlying needs.
iSON Technologies is one of Avaya’s most partners in the African region, with experiences in the transformation of key industry verticals in Africa, including with one of the world’s leading international banking groups.
Speaking, Chief Executive Officer, iSON Technologies, Jitendra Israni, said Avaya’s successful transformation into a customer-centric company focuses on software and services, and the strength of its solutions fit well with ISON’s strategy of customer experience management.
“Today, iSON and Avaya are providing contact center solutions to some of the largest mobile communications companies in the world. We have deployed Avaya Aura Unified Communications and Contact Centre solutions to the company’s operations in several countries, giving Avaya and iSON a presence in all the leading service providers in Africa,” he stated.
According to the Managing Director, Avaya, Danny Drew, as African nations and businesses look to expand and grow their economies, Avaya, together with ISON Technolgies, is helping organisations across the continent to progress on their digital transformation journeys.
He said the firm is able to deliver a complete solution for the customer experience, including voice and data and offering stable, reliable solutions.
