iSON BPO takes over MTN Rwanda

To launch Abeokuta call center

iSON, a Business Process Outsourcing (BPO) firm, has announced the latest addition to its growing portfolio of clients, MTN Rwanda, effective August 1, 2016.

Speaking on the development, Founder and Chairman iSON Group, Ramesh Awtaney, said the firm is delighted to work with MTN Rwanda and look forward to a rewarding relationship with the company.

Awtaney said iSON has maintained its dominance in delivering cost effective outsourcing solutions that enable its clients to offer optimum service levels and an enriched and seamless customer service experience.

He said iSON has continued to lead in call center outsourcing in Africa and its footprints across the world, stressing that in Africa, iSON BPO has over 10,000 employees across the 14 countries in which it operates, thus enabling its clients to focus on growing and developing their key business mandates.

According to him, iSON BPOs involvement in Rwanda is part of the firm’s continuous focus on Africa to create job opportunities for local talent and provide platforms for professionals to grow their careers.

He said iSON BPO has been present in Rwanda since 2012, and has been able to successfully create jobs for over 200 local talents.

iSON BPO Global Chief Executive Officer, Pravin Kumar, commented “iSON Group’s journey in Africa has been very rewarding during last five years.

It has grown from staff strength of 10,000, with around 9,950 local employees in five years. It is a record of sorts for any company in this space. iSON follows the philosophy of taking IP & Jobs to people rather than bringing people to IP & Jobs. iSON is very impressed with the capability of available local talent and grooming them for their growth & up skilling them to be ready to contribute to the continent’s growth is the core of iSON’s strategy. iSON is especially impressed with the talent and working environment in Rwanda during it’s last three years presence and salutes the vision & execution of the President of Rwanda.”

In Nigeria, iSON, which disclosed that it would soon launch its Abeokuta call centre in the country, claimed to have become the leading IT and ITeS provider with an over 5000 staff, representing over half of its staff strength in Africa. The robust BPO services infrastructure is built on global delivery framework to deliver voice, non-voice and other knowledge process outsourcing (KPO) services through local presence and on-shore/remote support, leading to superior customer experience, highly satisfied customers and growth in business.