OPay Digital Services Limited said it has never opened any account without individual or customer’s consent.

OPay management stated this after owners of active accounts/wallets on the OPay app alleged that the accounts had been created without their knowledge and/or consent.

According to the financial operator, investigation was immediately carried out to determine the authenticity of these claims as all OPay wallets are adequately registered in line with regulatory requirements.

In a statement by the Head of Marketing OPay Digital Services Limited, Adekunle Adeyemi, it was discovered that these accounts were opened by the owners at different times between 2019/2020.

He said when the OPay team contacted owners of the accounts, some of the individuals claimed not to remember whether/when they opened the account.

Adeyemi said at least four of the complaints received via social media have been checked, and all four of them have been contacted to resolve the concerns raised.

He said it is imperative to note that some of these accounts have had no balance in them since they were opened.

Adeyemi said as a law abiding, strictly regulated entity, OPay has unquivocally inquired of these individuals if they would like to retain the accounts, which it obliged based on their responses.

“I would like to say that the OPay wallet can only be opened through the Central Bank of Nigeria (CBN)-established registration process, which requires the input of an OTP authentication (one-time password) and ID authentication from the user’s phone to proceed.

“It is also important to note that OPay has never created nor does it operate any account on behalf of any individual. We would like to encourage any individual with similar concerns to contact us via any of our official channels, and the issues will be resolved promptly. As a brand, we place utmost priority on our customers’ needs and pride ourselves as a regulatory-compliant organisation,” the statement read.