PalmPay rolls out USSD service to improve users’ experience, account security

PalmPay, a leading financial platform with over 30 million users on its smartphone app in Nigeria, has announced the launch of its USSD code.

The service offers Nigerians an additional way to manage their finances without the need for internet connectivity. With the PalmPay USSD code, customers can now perform a wide range of banking transactions by dialing *861# from their mobile phones.

PalmPay has been operating in Nigeria since 2019 under a Mobile Money Operator license issued by the CBN.

The fintech pioneered a model that provides financial services such as money transfers,bil l payment creditss services,s and savings via a one-stop-shop financial super app’.
Customers without access to smartphones can make transactions via a nationwide network of over 500,000 Mobile Money Agents.

The addition of a USSD access point is designed to further enhance the accessibility and convenience of its platform for consumers in a market where data network outages are common.

The Nigeria Managing Director, Chika Nwosu, stressed the company’s commitment to financial inclusion”At PalmPay, we aim to bridge the gap in digital access, and the introduction of our USSD service aligns with that mission.

Our platform ensures seamless connectivity for our users.” he said. “In addition, our USSD platform comes with a security feature which allows our customers to remotely freeze their accounts in case their phone is lost or stolen, providing an extra layer of protection to safeguard their finances.”

PalmPay has achieved significant milestones in Nigeria, reaching over 30 million registered users on its app and connecting 1.1 million businesses through its network of mobile money agents and merchants. The company has been a key driver of financial inclusion in Nigeria, with a third of PalmPay users reporting that they opened their first-ever financial account through the platform.

Recently, PalmPay was recognized as one of the World’s Top 250 Fintech Companies in 2024 by CNBC and Statista.

With its user-friendly interface, reliable transactions, and focus on driving market share through fee-free transfers and promotions, PalmPay continues to solidify its position as a major player in Nigeria’s fintech ecosystem.