The Director of Public Affairs and Consumer Protection of the Nigerian Civil Aviation Authority (NCAA), Michael Achimugu, has said nobody has the right to assault the agency’s officials.

Achimugu said this in reaction to an angry display by a passenger identified as Ibok Ibok at the airport after discovering that his luggage had not arrived.

According to eyewitness, the passenger began shouting at the top of his voice after the discovery.

This made NCAA officials to distance themselves from him with the hope that he would calm down after their efforts proved abortive.

Reacting, Achimugu backed the NCAA officials’ decision, stating that they are not service providers but mediators tasked with resolving complaints and ensuring airline compliance.

He said, “Let it be clear that NOBODY has a right to attack NCAA personnel, no matter the provocation, as they are not service providers and are only there to assist in resolving complaints and ensuring airline compliance. Attacking them serves nobody any good purpose.”

He said the legal department of the agency will take up a case against Ibok.

Concerning Royal Air Maroc which flew Ibok, Achimugu said the airline is one of those the NCAA has initiated enforcement actions.

He said the incident will be investigate and that appropriate action will be taken based on findings.

“The Honourable Minister of Aviation and the DG NCAA will not tolerate any assault on their staff. Passengers are urged to comply with Part 19 of the NCAA Regulations 2023. We remain committed to protecting the rights of all stakeholders.

“The Honourable Minister of Aviation and the DG NCAA will not tolerate any assault on their staff,” he noted.