11PLC has reiterated its zero-tolerance policy for misconduct following a recent incident involving attendants at one of its service stations in Lagos.  The company swiftly took decisive action after a video capturing the unacceptable behaviour went viral on social media. 
  
In response to a reported incident at the firm’s filling station in Jakande, Lagos, 11Plc issued a statement emphasising that the occurrence does not reflect its core values. The company reassured the public of its commitment to upholding the highest standards of integrity and customer service. 
   
A Lagos resident recently shared his experience, alleging that a fuel attendant sold fuel worth N26,000, but charged him N39,500, marking the third time such an incident had occurred within a week. 
  
11Plc stated that it had implemented necessary measures to prevent a recurrence, reinforcing its dedication to professionalism and accountability across all operations.

Noting that as a company that prioritises excellence, 11Plc encourages its customers to hold it to the highest standards, and invites them to report any concern or feedback through its official customer service channels.
  
 “The company’s swift response to a recent incident at one of its Mobil service stations in Lagos demonstrates its dedication to upholding the highest standards of professionalism and customer satisfaction. Following a recent incident involving unacceptable conduct by attendants at one of its Mobil service stations in Lagos, the company took swift and decisive action, demonstrating its zero-tolerance policy for misconduct.
 
“The incident, which was captured on video and circulated on social media, does not reflect the company’s values, and 11Plc has assured the public that it remains dedicated to ensuring that its staff adhere to the highest standards of integrity and customer service,” a statement stated.