First City Monument Bank (FCMB) has announced a strategic partnership with Truecaller, the global platform for trusted communication, to transform the way it engages with customers across the country.

The collaboration is aimed at enhancing customer trust, reducing fraud and ensuring that communication between FCMB and its customers is safe, trusted and seamless.

With the partnership, FCMB will leverage Truecaller’s Customer Experience Solution and Branded Caller ID to ensure their customers receive transaction alerts, security notifications and service updates with complete clarity and trust.

All FCMB calls will now display the bank’s verified name, logo and brand details directly on customers’ mobile screens. The initiative reinforces FCMB’s strong commitment to digital safety, privacy and customer trust, the bank said in a statement.

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Truecaller’s Customer Experience Solution is more than just a convenience. It is a vital safeguard for protecting customer relationships and enhancing confidence in every interaction.