BEDC trains 200 to boost customer experience

Benin Electricity Distribution Plc. (BEDC) has churned out over 200 graduate trainees and technicians under the second set of its Graduate Trainee Programme (GTP) scheme and first set of Technician Trainee Programme (TTP) designed to help BEDC to provide better services to customers.

Speaking at the graduation ceremony held recently in Benin, Edo State, Managing Director/Chief Executive Officer, Mrs. Funke Osibodu reiterated the company’s commitment to continuously improve customer service delivery experience across franchise areas of Edo, Delta, Ondo and Ekiti states respectively.

She disclosed that BEDC was the first distribution company (Disco) to demonstrate unalloyed commitment to using young trainees to change the power sector and take the company into new realms of power distribution.

Osibodu said: “We have implemented series of network improvement initiatives and resolved the backlog of metering requests at takeover having installed close to 150,000 meters”, adding that BEDC has added new injection substations to provide relief to overloaded network, resolved a lot of customer complaints and provided several distribution transformers, and also constructed dedicated distribution lines for high end customers. In addition, several customers of BEDC now enjoy better power supply with time and period of availability well known and predictable.’’

The objective of the academy she explained, was to train and groom existing and newly recruited young engineers, computer scientists, and other analytical graduates as well as non-graduate technicians for BEDC on the knowledge and best technical and practices for meeting and exceeding the expectations of the customers in the power industry.

In his goodwill message, Edo State Governor, Godwin Obaseki, enlisted BEDC for the training of 2000 technicians within the next four years to complement the state government’s creation of 2,000 jobs.

“We will like you to consider expanding the programme by collaborating with the Benin Technical College (BTC),”Governor Obaseki stated, adding that the state government will provide the facilities for the training over the next four years of a minimum of over 2,000 technicians, saying that the details shall be worked out.