LASG tasks workers to improve on strategic administrative skills
Read riot acts to health workers over poor service delivery
Lagos State Government has urged its civil servants to improve on strategic assets of technical, administrative and human behavioural skills to transform the workforce to a more dynamic, effective crop of public servants.
The Commissioner for Establishment, Training and Pensions, Dr. Akintola Benson Oke, described human capital resources as strategic assets that bring competitive advantages to organizations through effective managerial and organizational prowess.
Oke, who was speaking at a training session on ‘Managerial Skills And Personal Effectiveness’, organised in conjunction with Messrs Human Capital Management and Solution Limited in Ikeja said that it was time for the workforce to embrace self-development for the actualization of the State’s corporate goals.
The Commissioner noted that individual and organisational goals could be fast-tracked through leadership attributes demonstrated by institutional managers in the Lagos State Public Service with the bottom-to-top approach of operation.
Meanwhile, the state’s commissioner for Health, Dr Jide Idris, has threatened to sanction health workers who failed to abide by the ethics of the profession and the state service charter aimed at promoting quality service delivery in the sector.
Speaking at the launch of service charter for three health facilities in Lagos, Idris maintained that the ministry is in the forefront of health workers providing quality services.He said all health workers in the state must at all time provide quality services to patients, as dictated by the profession and the state service chatter, while those who did not comply will be sanctioned appropriately.
His words: “In spite of the giant strides made however, the Health Family still has a lot to address in terms of the public perception of our services which remains largely below par. A significant proportion of Lagos residents still seek our services as they believe the public sector for two main reasons: the relevant technical expertise in terms of plethora of specialists as well as general affordability of services in contrast to the private sector.
That being said, we should however be very aware of the fact that in spite of the patronage, expectations of quality of service in terms of customer service and by extension, quality of service remains low.
“For other health workers, we are on their toes, we are very committed to this programme and it is in their interest to conform with the guidelines we set because that is what we are here to do. Any health worker that does not confirm to this is not serving the people. And it is either they confirm or we take necessary sanctions.
“We must remember that as a State, we are inundated practically every day with petitions and complaints about our services and even staff by citizenry that have awakened to their rights to social services as provided by Government.It is therefore of necessity that the State’s health sector rises to the occasion by upping the ante with respect to the quality of service delivery while incorporating customer service into our ethos.”
Benefits of possessing leadership attributes cited by Oke include increased productivity, teamwork, increased employee engagement, effective managerial leadership style and caution in decision-making.
The Commissioner charged civil servants to ensure they have clearly-defined missions that are relevant to the needs and aspirations of their stakeholders which will in return give necessary encouragement to envisage the attainment of defined missions.Oke expressed confidence that the state’s public service will make rapid progress and exponential growth through the development of managerial potential of staff to improve the skill-set of performance, hence, making no problem too complicated or humongous to confront.