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AIICO Insurance Plc pledges commitment to service delivery

By Editor
23 March 2017   |   2:53 am
To deepen its scope on customers’ satisfaction, AIICO Insurance Plc has reaffirmed its commitment to quality of service delivery.

Insurance

To deepen its scope on customers’ satisfaction, AIICO Insurance Plc has reaffirmed its commitment to quality of service delivery.

The underwriting firm noted that it has put in place structures and technology, which ensures its customers are well protected and gets the best of service delivery.

Reacting to media report of an unethical practice involving one of its agency staff, Managing Director of the company, Edwin Igbiti, said: “AIICO has since put in place a policy against the payment of cash to individuals. This is visibly indicated on our communication materials and policy documents.

He noted that the firm have invested in technology and infrastructure to provide multiple payment channels for payment and renewal of Insurance policies.

“These channels include: Point of Sale (POS) terminals at our locations, NIBBS & Quickteller payment platforms, Bank Branches, AIICO e-Insurance Web Portal, Third Party Scratch Cards, Direct Debit and Cashier Points at our locations”, Igbiti said.

He said: “We encourage our customers to continue utilizing these channels which provide instant automation of records.”

According to the company, the report focused on one Adesanmi, who is presently being investigated for fraudulent practices and misrepresentation of AIICO Insurance Plc.

A statement signed by the company secretary, Donald Kanu said: “Consistent with our practice and in line with the processes in the company, upon receiving reports of the fraud allegedly perpetrated by Adesanmi, he was Immediately placed on suspension pending the outcome of an investigation.

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