Ambode tasks civil servants on transparency, simplified processes
He also urged the civil servants to comply with global best practices to meet the needs of the people.Ambode, who was represented by the Commissioner for Establishments, Training and Pensions, Dr. Benson Oke made the remarks while speaking on global best practice with journalists in Lagos.
He pointed out that the state had embarked on massive training sessions for workers on how to deliver value per excellence through global best practices.He called on the workers to provide citizens with the information they need on how to process their requests and stressed that this would enable the citizens to complete their transactions and processes on time.
The governor also tasked workers to exhibit good interpersonal relationship in the discharge of their responsibilities to enable members of the public to have hitch-free transactions.
He said: “Indeed, the delivery of value to citizens is the fundamental objective of any democratically-elected government. In today’s world, however, the delivered value must be delivered per excellence. This is chiefly because citizens have become sophisticated and exposed to the standards of governance in other climes such that their expectations have been conditioned to demand and insist on compliance with global best practices at all levels of governance. Meeting these expectations is the central challenge for governments in the developing world.
“Thankfully in Lagos State, we have a government that has boldly embraced this challenge and is, in fact, executing a reasoned-out plan to transform governance and its processes in such a way that the ever-changing and complex expectations of citizens can be admirably met.”
The present administration he noted was poised to examine those areas, processes and institutions and practices that need to be overhauled or remodelled to achieve this end.
He restated that it was a vision of a state where government objectives, processes and services meet the global standards-conditioned expectation of citizens.“Providing the necessary information for common processes and procedures in an easy-to-use resource can reduce the number of people in lines at government offices and allow government workers to spend more time helping citizens complete processes and less time providing instructions.
“As a result, government workers can be more efficient and productive. By creating opportunities to inform and discuss public finances with citizens, the government can foster an informed and involved citizenry. Providing citizens with information regarding government budgets can make them feel they are part of a community development process,” he added.
Ambode noted that citizens had become exposed to the standards of governance in other climes and urged public servants to comply with global best practices to meet the needs of the people.