Ecobank gets awards

Ecobank has won Customer Relationship Management of the Year, Retail Risk Management Initiative of the Year and Best Business Model Execution in West Africa for 2016 at The Asian Banker’s first yearly West Africa Awards Ceremony in Lagos.

Also, the Best Retail Banker in Africa award went to the bank’s Group Executive, Consumer Bank, Patrick Akinwuntan.

The maiden Asian Banker’s West Africa Awards is acknowledged in the financial sector as a strong indicator of excellence among the financial services industry.

According to the organisers of the Awards, Ecobank was awarded for its customer relationship initiative through the commitment to provide convenient, accessible and reliable banking products and services to its customers.

Also, the use of business intelligence tools and credit bureau information, to provide a secure banking environment to its customers, and its three-tier business model that focuses on customer segmentation, coverage, and channels to serve each segment counted.

For Akinwuntan, the organisers observed that under his leadership, the retail business has witnessed substantial transformation, innovation and growth in all its segments and dimensions – customers, products and channels, adding that the retail banking which he supervises has turned into a leader in the retail banking space across many of the countries that it operates in.

“The bank boasts a largest retail customer base in sub-Sahara Africa of about 11 million and works to promote financial inclusion through retail microfinance operations covering six countries serving over one and a half million micro-finance customers. The retail banking financial performance is impressive; revenues reached $481 million last year with balance sheet in excess of $5 billion.”