Firm seeks business sustainability through technology
Saddled with the burden of unsustainability of business enterprise, especially in the areas of customer care services, Ringitconnect Webcall has introduced technological initiative.
The initiative allows website users to initiate a personal voice conversation with your company’s employees. Visitors can call for free from anywhere in the world and on any device (laptop, tablet, smartphone, etc.) without having to download any software.
Founder, WebCall, Gideon Ikwe said that some organisations are having trouble keeping customers, which develop for a variety of reasons, including ineffective agents, absence or lack of human touches in customer care or support delivery and others.
“Our WebCall solutions are built to address these concerns. These services provide features that can help you improve customer retention.
WebCall, for example, allows you to examine call recordings, metrics, and data, which may be used to evaluate how staff perform during phone conversations and customer interactions.
Furthermore, you can personalize the manner you deliver customer service or assistance,” he added.
He said the website reduces consumer annoyance by allowing customers to call businesses straight from the firm’s website toll-free from any device, allowing for maximum customer involvement.
Ikwe noted that the website allows users to initiate a personal voice conversation with a company’s employees. Visitors can call for free from anywhere in the world and on any device (laptop, tablet, smartphone, etc.) without having to download any software.
Ringitconnect WebCall, especially in the telecoms industry, demonstrates a digitally focused business in terms of products, services, innovation, and operational efficiency. It also has a feature that lets you route calls to the right people, systems, and devices within your organisation.
“Customer frustration is heightened whenever they have to wait hours for answers to their concerns or assistance with any problems they may be experiencing,” Ikwe said, explaining some of the reasons for WebCall innovation.
With WebCall, any business can respond to and handle customer issues quickly and efficiently by embedding a call widget on their website, making it easier and faster for customers to communicate with their representatives.
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