FUG pensions gets ISO quality certification
FUG Pensions has been awarded International Organization for Standardization (ISO) 9001:2008 after undergoing auditing and other processes to achieve internationally acceptable standard in quality management system. The certification is aimed at repositioning the company for excellent service delivery and customer satisfaction.
The Head of Information Technology, Chidi Egbujor, while briefing members of the board and management on the development said the certification of the company with ISO 9001:2008 in Quality Management System covers all processes, including data integrity and its relationship with customers.
The Managing Director of FUG Pensions, Usman B. Suleiman, responding to the certification stated that the company is challenged to deliver and sustain quality service to its customers and stakeholders.
The Acting Chairman, Board of Directors of the Company, Adeyinka Sogunle, noted that with the certification, the PFA has an edge over its competitors at the marketplace. He vowed to ensure that the company lives up to its billing in customers’ satisfaction index in the pension industry in particular and in the finance sub sector in general. Barrister Sogunle noted that the certification has now raised the bar in service delivery in the industry and placed the company on an advantaged position, while marketing its products and services.
“It will go a long way in giving FUG Pensions a marketing advantage. We are the first PFA to be certified by ISO in quality management system; another PFA was certified in data integrity.
The word management is all encompassing, it means that in terms of delivery we have demonstrated quality, in our internal audit we have demonstrated quality, in our data, we have demonstrated quality and in almost everything that the organization stands for, we have demonstrated quality”.
The International Organization for Standardization, (ISO) is an independent, non-governmental organization, the members of which are the standards organizations of 164 member countries. It is the world’s largest developer of voluntary international standards and facilitates world trade by providing common standards between nations. The use of the standards aids the creation of products and services that are safe, reliable and of good quality.
The standards help businesses increase productivity while minimizing errors and waste. By enabling products from different markets to be directly compared, they facilitate companies’ entry into new markets and assist in the development of global trade on a fair basis. The standards also serve to safeguard consumers and the end-users of products and services, ensuring that certified products and services conform to the minimum standards set internationally