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ISO certifies Union Bank’s processes


Union Bank

Union Bank of Nigeria Plc (Union Bank) has announced its attainment of the ISO 9001:2015 certification by the Standards Organisation of Nigeria (SON), having successfully fulfilled all the requirements for the Quality Management Standard (QMS).

The certificate was presented to the Management of Union Bank by Engr. (Mrs.) Oluremi Ayeni, Director of Management System Certification who represented the Director General of SON, Osita Aboloma at a ceremony which held recently at the Bank’s head office in Lagos.

ISO 9001:2015 Quality Management System (QMS) is an internationally recognized standard for quality. It specifies the criteria for a set of policies, processes and procedures required for efficient planning and execution in the core business area of an organization.
Union Bank’s certification following a thorough evaluation of its operational processes, verifies that its internal processes and systems measure up to global standards which include a strong customer focus, process approach and propensity for continual improvement.
Commenting on the Bank’s recent certification, the Chief Executive Officer of Union Bank, Emeka Emuwa acknowledged the hard work, focus and dedication of the Union Bank team. He also said:


“This certification process has helped us measure and improve on a number of core business processes that will ultimately ensure improved business performance. Achieving this feat is a strong validation of our adherence to global best practices as we strive collectively to provide simpler, smarter products and services to our valued customers.”

While commending Union Bank for being one of the first players in the Nigerian Banking sector to have attained this certification, Engr. (Mrs.) Ayeni, speaking on behalf of the DG of SON, said:

“Union Bank’s focus on service delivery will definitely improve and strengthen its competitive edge. I commend the Bank for attaining this certification milestone which indicates quality products and service delivery, and encourage other businesses to take the same step.”

Earlier this year, the Bank also attained the internationally recognised information security management standards – ISO/IEC 27001:2013 and Payment Card Industry Data Security Standard (PCI DSS) version 3.2, signifying its commitment to maintaining the highest global standards in its operations.

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