LIRS launches service charter

The Lagos State Internal Revenue Service (LIRS) has launched its service charter, a social pact between LIRS and the taxpaying public, today.

Executive Chairman, LIRS, Mr Ayodele Subair disclosed that the service charter serves as LIRS’ commitment to enhancing effective and efficient customer-friendly service delivery on a continuous basis.

He remarked that it comes as part of the Lagos State government’s policy to improve the ease of doing business in the state.

In a statement yesterday, the LIRS said it is one of the 14 Ministries, Departments and Agencies approved by the office of the Governor of Lagos State to develop and launch a service charter for quality service delivery to Lagosians.

Subair said: “Over the years, LIRS has built a customer service culture that strengthens the partnership between LIRS, taxpayers and other stakeholders for the benefit of all parties.

He said as a key factor to ensuring the development and success of its charter, LIRS had been working closely with the Lagos State Office of Transformation, Creativity and Innovation and in consultation with other stakeholders.

The chairman said the agency was committed to continuously looking for ways to improve customer engagement and service.

Lagos Internal Revenue Service (LIRS) was established to administer taxes and generate the funds needed to provide Citizens of Lagos State with state-of-the-art infrastructures, essential social amenities and an enabling business environment through collaborative, people-friendly tax programmes and reforms. To carry out this mandate efficiently, the agency continuously looks for ways to improve customer engagement and service.