Stanbic IBTC Bank launches interactive teller machine

STANBIC IBTC Bank Plc, has lunched the National Cash Register (NCR), Interactive Teller Machine (ITM), an innovative product that will allow customers perform full banking activities 24 hours of the day.

According to the bank, the ITM will further enrich customers’ banking experience as it enables them perform banking operations such as account opening, cash deposit and withdrawal, cheque deposit and other operations.

The Country General Manger, NCR, Ahmed Abdel Aziz Hamada, said that ITM is a device that offers customers the benefits of both self-service video banking and the branch teller experience combined in one solution.

According to him, the ITM combines video banking collaboration and remote transaction processing banking technology embedded within the machine to give customers the choice of self-service or connecting with a remote teller in a highly personalized, two-way audio/video interaction.

Also, the Executive Director, Personal and Business Banking, Stanbic IBTC Bank, Obinnia Abajue, noted that the partnership with NCR reinforces the bank’s commitment to take the industry lead in providing financial solutions that will help drive fulfilling banking experience while addressing the needs of existing and potential customers.

He added that the ITM would ensure faster turnaround time, convenience, privacy, efficiency, and safety of banking transactions.
Speaking further, Abajue said, the interactive teller machine speaks to our customers, which is underscored by our ability to provide innovative financial solutions that help enrich our customers’ banking experience.
“We are glad to tell our customers and Nigerians in general that full banking service is no longer constrained by time. The special features of the ITM ensure that customers will enjoy round the clock full banking service,” he said.

Also, the Managing Director, NCR, ElSayed Usama, said the company was delighted to partner with Stanbic IBTC for the launch of the innovative ITM.

According to him, the choice of Stanbic IBTC Bank for the pilot rollout of the interactive teller is due in large part to its industry leadership in innovation, deployment of technology, security of its platforms, e-banking and its strong retail banking drive.
“We are delighted to be partnering with a leading financial institution for the launch of this product. The partnership between Stanbic IBTC Bank and NCR is due to our shared value and vision to provide solutions to customers that will make their lives easier and create exceptional experiences,” he stated.

Speaking further, he listed some of the features of ITM that makes it different from the conventional ATM, include: its two-way video and audio technology; signature pen and pad; a scanner and a camera.
“Customer can withdraw above the maximum allowable daily ATM cash limit of N150, 000 from the ITM in the denomination of his choice and can make high value cash deposits into his account or the account of a third party,” he stated.

Stanbic IBTC Bank will continue to leverage the rich heritage and proven expertise of the Standard Bank Group, to which Stanbic IBTC belongs, to deliver on its promises to customers and exceed their expectations in the provision of innovative and bespoke financial solutions to meet their needs.