PFA introduces LISA to fast-track service delivery

A pension fund administrator (PFA), Leadway Pensure, has initiated a new Instant Service Assistant (LISA) to help Nigerians make pension requests and receive updates.

According to the PFA, the move is to actualise its quest for a seamless, convenient, world-class and always-on customer service experience for its customers.
The new service is an artificial intelligence(AI)-powered virtual tech assistant, dubbed the ‘perfect superhuman assistant’, designed to deliver immersive, seamless, innovative, and real-time support for customers to access services, make their pension requests and receive updates on the go, the firm said.

Speaking on the innovation, the Managing Director/Chief Executive Officer, Leadway Pensure, Lanre Idris, said the introduction of LISA reflects the organisation’s commitment to serving its customers exceptionally, leveraging disruptive and technology-enabled innovations for seamless, exceptional service delivery.

He stated: “With LISA, all the assistance customers need, from pension updates, balance check-ups, the status of benefit payment, and changes in details, can be accessed from a hand-held device at any time, from any location.

“With this, customers no longer need to worry about waiting on queue, getting stuck in transit, being held up at a contact centre, or putting a halt to their daily activity to access our wide range of services.”