Stanbic IBTC boosts pension experience with new centre
12 February 2023 |
5:53 am
The Stanbic IBTC Pension Managers Limited has restated its commitment towards a glorious retirement period for its clientele with a new state-of-the-art Customer Experience Centre, established in the Opebi area of Ikeja, Lagos.
Chief Executive Officer, Pension Fund Operators Association of Nigeria, Oguche Agudah (left); Zonal Head, South-West Zonal Office, National Pension Commission, Sola Adeseun; Executive Director, Business Development, Stanbic IBTC Pension Managers, Nike Bajomo; Chief Executive, Stanbic IBTC Pension Managers, Olumide Oyetan, and the Head of Department, Finance and Investment, Lagos State Pension Commission, Adewale Soetan, during the launch of the Stanbic IBTC Pension Customer Experience Centre at Opebi, Ikeja, Lagos state.
The Stanbic IBTC Pension Managers Limited has restated its commitment towards a glorious retirement period for its clientele with a new state-of-the-art Customer Experience Centre, established in the Opebi area of Ikeja, Lagos.
The Chief Executive Officer of the company, Olumide Oyetan, who spoke at the official commissioning of the facility in Lagos, assured that the company would continue to surpass the expectations of its clients by providing quality services with the latest technology in a more comfortable manner.
He said that the development was aimed at closing the gap in pension adoption and education, adding that the new centre confirmed its dedication to excellent service delivery to support its clients and help to meet their diverse pension needs.
Oyetan said: “We have maintained our position as the largest Pension Fund Administrator (PFA) in Nigeria based on Assets under Management (AuM) and customer count. I must say that our hard work and dedication to excellence have been integral to our success thus far, and we are confident of more achievements in the future.
“Our personalised solutions assist clients to navigate the intricacies of pension administration and management. And we will continue to grow and expand our business by building stronger relationships with our clients and making a sustainable positive impact in the communities in which we operate,” he stated.
The Director-General, National Pension Commission (PenCom), Aisha Dahir-Umar, commended the company for spreading its network to enable more Nigerians to benefit from the pension experience.
Dahir-Umar, represented by the Deputy Director, Shola Adeseun, said that the facility was a manifestation of the commission’s policy on the establishment of more branches across the country.
According to him, the commission is optimistic that with the industry’s best practices being entrenched, pension beneficiaries would enjoy quality service delivery at the new branch.
The Director-General, Lagos State Pension Commission (LASPEC), Babalola Obilana, represented by the Head of Department, Finance, and Investment, Adewale Soetan, said that the edifice was in line with the Lagos State government’s agenda to ensure that customers are satisfied at all times.
The Executive Director, Business Development, Stanbic IBTC Pension, Mrs. Nike Bajomo, disclosed that the company plans to introduce more offices and upgrade many existing ones to make its clients happier.
“We expect to do better, grow bigger and make our clients happier this year. We are going to open more experience centres. We are very proud of this place. We had another one at Adetokunbo Ademola and we have also renovated our Port Harcourt office. We are going to be doing a lot of revamping and lifting our offices to higher standards. As we speak, we have 39 pension locations across Nigeria and we are really proud of it,” she said.
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