Sterling Bank gets new ISO certification

Sterling Bank Plc has received the TCIC ISO 20000-1Certification in recognition of its attainment of best Service Management Standards and global best practices.

TCIC Global Certification Limited is a Management System Certification Independent Audit/Assessment Accredited Training provider founded in 2003.

The company provides the certification audit of the management system, independent audit/assessment services, the personnel certification/ registration and the Accredited Training Providers alongside other value-added service for the clients.

With this development, Sterling Bank has met one of the components spelt out in the Central Bank of Nigeria (CBN) roadmap for Technology Departments of deposit money banks in the country.

Meanwhile, the bank has assured that the it will continue to establish clear framework for change, as its creation of business relationship management unit that ensures regular engagement between information technology and its customers has brought the institution to the forefront of business activities, providing input upfront, rather than being relegated to the background.

The Bank in a statement signed by its Group Head, Strategy and Communications, Shina Atilola, explained that the journey to implementing ISO 20000-1 commenced in July 2014 and ended in February 2015, while the training and certification audit took place between July and August 2015.
“This certification came about after an audit was conducted on the Bank to review our people and practices,” it stated.