Ikeja Electric upgrades web application for seamless customer experience

Ikeja Electric Plc has upgraded its Singleview 2.0 web application to provide a seamless customer experience with an enhanced customer self-service package and consolidated account management features.

It also includes prepaid, postpaid, maximum demand, non-maximum demand and bilateral customers.

Head of Business Innovation and Transformation, Paul Ehiagbonare, said it became imperative to upgrade the platform in line with the company’s customer-first, technology-now mantra.

The upgrade enables adequate support for a wider range of customers while empowering them with features, functionalities and possibilities for excellent customer experience.

“As a forward-thinking, innovative and customer-centric organisation, the Singleview 2.0 enables customers to have all necessary information at the tips of their fingers including how they can resolve issues and make enquiries without necessarily visiting or calling Ikeja Electric’s offices,” he said.

Ehiagbonare explained further that Singleview 2.0 platform serves as a major digital touch point, which enables prepaid, postpaid and bilateral customers to set up a new electricity connection, order for meters, manage their accounts and services online. Noting that the platform also allows customers to view and download their utility bills, purchase electricity units/tokens, view energy usage and balance, view vending history, electricity availability in customer’s area, manage multiple meters, manage access delegation, view loyalty reward status as well as tariff classes and rates.

The platform also becomes the access point to Ikeja Electric’s loyalty program expected to kick off soon. Acting Head of Corporate Communications, IE, Kingsley Okotie, encouraged both existing and intending customers to sign-up on the user-friendly application stating that in addition to the functions earlier enumerated, Singleview 2.0 provides a 360-degree view of payment history and information irrespective of the point of payment while enabling customers to lodge service enquiries, requests or complaints for prompt response by the Business Unit/ Undertaking Office in charge of such locations.

He noted that the upgrade to Singleview 2.0 further reinforces Ikeja Electric’s commitment and relentless efforts as Nigeria’s best-performing Disco, to continuously improve on its technological innovations that will assure the delivery of quality services and provide access to seamless interactions with our esteemed customers.

“An account can be set up in just two minutes with an email, phone number and a valid means of government-approved identity such as NIN, Driver’s license, international passport, or permanent voters card, among others. Customers are encouraged to make the best use of this service by visiting the company’s website “Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electric, Nigeria’s largest power distribution company powers lives and businesses with innovation and unwavering drive for excellence,” he said.