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New PCC board to interface with PHCN, service providers



A PHCN office

AIMED at ensuring that it protects the interest of Nigerian consumers and reduce the number of public complains that would be directed to it, the new board of the Public Complains Commission (PCC), has disclosed that it plans to meet with the management of the Power Holding Company of Nigeria as well as other service providers to guarantee improved services to their users.

The chief commissioner and head of the new board, Emmanuel Ogbile who disclosed this when he received the hand over details from the past board yesterday in Abuja noted that the new board of the commission which was inaugurated on April 8 will work diligently to ensure that all complains received from Nigerians are addressed promptly regardless of their political and religious inclinations, stressing that the board would also encourage dispassionate resolution of complains in order to improve on the status of the commission.

The chief commissioner noted that the boards decision to interface with all service providers was to ensure prompt delivery of services to Nigerians, as well as reduce the number of complains that would be forwarded to it for resolution, adding that it would also try to find our some of the problems that lead to poor service provision by the providers so as to channel them to the appropriate quarters to be addressed.

“The priority I have set with the commissioners is to ensure that complains from Nigerians and those who benefit from services within Nigeria are addressed very promptly regardless of his tribe, political or religious inclination. We would ensure dispassionate resolution of complaints and making such open to the people.

“Beyond that, we the commissioners have agreed that rather than making the people come to us with their complains, we should review the society and organizations that give services to Nigerians, where we feel that anything is wrong, we should not wait for people to complain, we give attention to those areas of importance so that fewer complains will be received.

“We will as an organization engage the service providers and find out what the problems are. We will engage them and remind them of their importance in the provision of such services to Nigerians. We will also try to find out what problems they encounter that work against their providing good services to the people as expected so as to address such problems adequately. “ He said.

Ogbile, who assured the workers of the commission of improved working conditions promised that the new board will also look into the complains from civil servants over unpaid housing loans from some financial organization which he said has been lingering for a long time.

“From my position of been a retired civil servant, I envisage challenges coming from the civil service especially complains relating to payment of pensions delay, unwarranted delay in peoples promotion and services in organizations that are not delivering what is expected of them. Those are the areas we expect complain from and we will not wait for them to come.

One of them for example is the case of civil servants that paid a certain amount of money to the Federal Mortgage bank for houses and have not been able to access such loans after several years, we will engage such organizations so as to fasten the process of giving adequate services to Nigerians”.



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