9 Payment Service Bank (9PSB) celebrated the 2024 Customer Service Week by recognising top performing Service Location Partners.

Themed: “Above and Beyond,” 9PSB held an informative webinar for staff and partners, alongside cultural activities that underscored the bank’s dedication to exceptional customer service.

The week-long celebration, which took place from October 7 to 11, united organisations worldwide to recognise the essential role of customers and partners in driving business success.

At the closing ceremony held at the bank’s headquarters in Lagos, the Chief Executive Officer and Managing Director, Branka Mracajac, highlighted the significance of this year’s theme, which aligns with 9PSB’s mission to provide outstanding banking services.

“We are proud to join organizations around the world in expressing our heartfelt gratitude to our customers and Service Location Partners for their steadfast support and loyalty,” she said.

Mracajac stated that the bank’s commitment to going ‘above and beyond’ is reflected in its innovative and tailored banking solutions.

“Our customer experience team is dedicated to ensuring that every interaction is positive and fulfilling.

“We honour our customers and recognize our exceptional partners whose contributions have been integral to our success. Your efforts are invaluable, and we remain committed to delivering quality and outstanding service as we collectively strive to bridge the financial inclusion gap through our mission to Bank9ja,” she stated.