Avon HMO rewards health providers for excellence in patient experience, service

In celebration of its third year of growing operations, Avon Healthcare Limited, one of Nigeria’s foremost health management organisation (HMO), recently rewarded four of its Healthcare Providers during their inaugural Annual Provider Services Awards.

The first winner was Avon Medical Services, who have facilities in Surulere and Lagos Island. Enrolees in Lagos and the South West region voted overwhelmingly for Avon Medical Services as being the hospital that gave them the best patient experience and customer service within the region. Avon Medical was also particularly commended for excellent service delivery across all stages of the patient journey. Other winners include Kings Care Hospital, Abuja (for the North Central region), Giwa Hospital, Kaduna (for the North-East & North-West region) and Providence Hospital, Port-Harcourt (for the South-East & South-South region).

The Annual Provider Services Awards joins the Avon Incentive Programme, both of which were designed to celebrate the contributions made by healthcare facilities within the HMO’s network to the delivery of high quality services to its enrolled members.

Managing Director (MD)/Chief Executive Officer (CEO) of Avon HMO, Adesimbo Ukiri, during the event, held recently at the Avon HMO Headquarters in Ikoyi, said, “Health insurance and managed care organisations are only as good as the services the Hospital provides to the enrolee.” “These four hospitals in particular, as well as the other service-oriented hospitals within the Avon HMO network have been instrumental to our success. We could not have achieved all we did over the last three years without their alignment to our vision of setting new standards in Nigeria’s healthcare sector.”